Effective Telephone Handling Skills

At one day 15 Sep, 2013. I had jointed a course Effective Telephone Handling Skills with ACE (Attitude Centre for Education).

What am i getting from Telephone Handling Skills? Why my director pay me for this courses? What's my purport for effective speaking phone? We just think almost every business starting from speaking on phone firstly before we processes plan on a business. :-) Telephone greetings are a powerful part of doing business. Te be successful, keep greetings simple.

Before we learn we just remember that void and words is most important for effective speaking phone in business but nothings the most important in business phone speaking is BODY LANGUAGE. While speaking phone remember that: " when you smile people know".
The most imports in communication is :-) SMILE.

1. WORD 
2. TONE 
3. BODY LANGUAGE